To our users and customers,
We apologize for the forums issues this past week. They arise from having to replace obsolete hardware that had not been updated under previous ownership. These updates had originally been planned for after NCAA basketball season, to minimize intrusiveness, but we obviously now will be accelerating this work. We will do whatever it takes to provide stability, speed and capacity, but will err on the side of getting things right for the long haul as opposed to a Band-Aid approach.
UPDATE: As of 7:30 the latest news is that the message boards are expected to be back up and running in the next few hours.
UPDATE: 3:45 pm - From Scout CTO Bill Sornsin: I'm sorry to report we do not have imminent good news. Our repeated attempts to restore the forums database cluster from backups have all failed. We have 7 people working this...and have been in contact with all relevant vendors, and have tried a variety of DB recovery techniques, but the most recent restore failed about 30 minutes ago. We have simultaneously experienced problems, as mentioned earlier, with the storage media underlying the databases, one reason this has become unusually difficult to fix.
We are currently hand-carrying additional hardware into the datacenter so we can run multiple restoration processes in parallel. We worked through the night last night, and will continue working as long as necessary to resolve the problem.
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